Journalism at Your Service: How Newsrooms Help Readers With Everyday Lives

Looking for a Covid-19 vaccine? Need your sidewalk shoveled? Who you gonna call? Your local news outlet. Many newsrooms are adopting a broader role in which they don’t just report the news — they help readers find the services they need to navigate their lives. Key to this is using effective communication methods such as texting and phone hotlines to reach the public and listen when they ask for help. Megan Griffith-Greene, a senior editor of...

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